People hardly ever say what they mean. Most people are driven by emotions, especially in highly-charged circumstances. Their words reflect those emotions, even if they act otherwise.
The kid (or coworker) that grumbles throughout a task — is still doing that task (even though she’s not framing it in a positive way).
“Verbal Judo” teaches you to redirect verbal aggression as a Professional
The spouse, during an argument, who throws out the incorrect idea that (more…)
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