“An iced americano with two shots of espresso and one shot of decaf espresso.”
My friend ordered his birthday coffee this morning.
He and I both worked in a coffee shop back in college. Some 20-odd years ago. His beverage sounded reasonable to me.
Then I ordered.
“Another one of those. And also, four shots of espresso.”
The owner of the cafe looked at us.
“You’re f***ing with me right?”
Continue reading “Make happier customers: use their language!”