Tag: customer service

  • If it ain’t about the munney, hunny…

    9:32am
    Saint Paul

    Last week we discussed a few ways money isn’t real.

    It was prompted by a quote I heard at a marketing conference:

    “People don’t respond to discounts any more.

    “Especially if Corporate is paying the bill.

    “And remember: money isn’t real anyway.”

    Today we’re going to look at the first part of the quote.

    And a few ways YOU can overcome price resistance.

    (more…)
  • Make happier customers: use their language!

    “An iced americano with two shots of espresso and one shot of decaf espresso.”

    My friend ordered his birthday coffee this morning.

    He and I both worked in a coffee shop back in college. Some 20-odd years ago. His beverage sounded reasonable to me.

    Then I ordered.

    “Another one of those. And also, four shots of espresso.”

    The owner of the cafe looked at us.

    “You’re f***ing with me right?”

    (more…)