Tag: customer service

  • Make happier customers: use their language!

    “An iced americano with two shots of espresso and one shot of decaf espresso.”

    My friend ordered his birthday coffee this morning.

    He and I both worked in a coffee shop back in college. Some 20-odd years ago. His beverage sounded reasonable to me.

    Then I ordered.

    “Another one of those. And also, four shots of espresso.”

    The owner of the cafe looked at us.

    “You’re f***ing with me right?”

    (more…)